Last updated: July 2, 2026
We'd Love to Hear From You
At Marlozzi, we're committed to providing exceptional customer service before, during, and after your purchase.
Whether you have a question about a product, need assistance with an order, or require help with a return or exchange, our support team is here to assist you.
We strive to respond to all inquiries as quickly as possible.
Customer Support
Email: support@marlozzi.com
Our customer support team is available via email and typically responds within 1–2 business days.
For the fastest service, please include your order number (if applicable) along with a detailed description of your inquiry.
Business Address
Marlozzi
6200 Stoneridge Mall Rd, Ste. 300
Pleasanton, CA 94588
United States
Before You Contact Us
For quicker answers, you may find the information you need in our store policies:
- Privacy Policy
- Terms of Service
- Refund & Return Policy
- Shipping & Delivery Policy
- Frequently Asked Questions (if available)
These pages answer many common questions about shipping, returns, refunds, and order processing.
Order Support
If you're contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used for the purchase
- A brief description of your request
Providing this information helps us locate your order and respond more efficiently.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 7 days of delivery.
To help us resolve your request quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
- Photos of the shipping label (if available)
Returns & Exchanges
Need to return or exchange an item?
Please email support@marlozzi.com before sending your item back. Our team will provide return instructions and the appropriate return address, if your request is eligible under our Return & Refund Policy.
Please do not send products back without prior authorization, as this may delay or prevent processing.
Business Hours
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM Pacific Time (PT)
Closed on weekends and major U.S. holidays.
Messages received outside business hours will be answered on the next business day.
Our Commitment
At Marlozzi, we believe great customer service is just as important as great products.
Every inquiry is handled with care, professionalism, and respect. If something isn't right, we'll work with you to find a fair and timely resolution.
Thank you for choosing Marlozzi—we appreciate your trust and look forward to assisting you.
Need Help?
📧 Email: support@marlozzi.com
📍 Mailing Address:
Marlozzi
6200 Stoneridge Mall Rd, Ste. 300
Pleasanton, CA 94588
United States